Refund policy

IERC Scaler – Return & Refund Policy

Last updated: December 11, 2025

At IE RC Scaler, we are committed to delivering high-quality RC parts and exceptional service. If something is not right with your order, we will do our best to make it right. Please review our return and refund guidelines below.

1. Eligibility for Returns

We accept returns on most items within 30 days of the delivery date.

To qualify for a return:

All packages must be unopened
Items must be in original, unused condition
Packaging must be fully intact
Proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

Custom-made or special-order parts
Installed, modified, or used items
Clearance or final-sale products
Gift cards

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Photos or video showing the issue
A brief description of the problem

We will arrange a replacement or issue a refund depending on the situation.

3. Refunds

Once your return is received and inspected, we will notify you of your refund status.

Approved Refunds

Refunds are processed to your original payment method
Please allow 3–7 business days for your bank or card issuer to post the refund

4. Exchanges

If an item arrives damaged or defective, we are happy to provide an exchange.

For preference-based exchanges (such as selecting a different item), the fastest method is to place a new order for the desired item and return the original item for a refund.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
Original shipping charges are non-refundable.

6. How to Start a Return

To begin a return or exchange, please contact us at:

info@iercscaler.com

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

7. Cancellations

Orders may be cancelled within 24 hours if they have not yet shipped. Once an order ships, it cannot be cancelled.

8. Warranty Information

Some products may include manufacturer warranties. If applicable, warranty details will appear on the product page. Contact us for assistance with any warranty claim.

9. Questions?

If you need help with an order, a return, or product information, we are here to assist.